Project Overview:

The client is a British insurance and reinsurance market located in London, England.

Дар’я Ульянова
  • Creating detailed technical recovery documentation for restoration of services from Immutable backups;
  • Capturing current knowledge and process gaps;
  • Meeting colleagues to discuss technology and authoring requirements;
  • Define and create a knowledge/process repository structure;
  • Producing technical illustrations to assist with user understanding of functionality and technical specifications;
  • Writing the material clearly and concisely, making sure it can be easily understood;
  • Editing, proofreading and indexing;
  • Testing the written material with users.


  • Strong problem solving skills, including the ability to apply creative and innovative thinking, challenge the status quo and drive beneficial process improvements;
  • Excellent relationship management skills, including the ability to agree and then manage the scope of activities;
  • An ability to define, and drive technical infrastructure and application decisions and initiatives;
  • Excellent written, oral communication and presentation skills;
  • Ability to facilitate workshops and effective solution identification.


  • Technical authoring practices;
  • Cloud, SaaS, and IaaS structures and principles.


  • Broad knowledge of technology infrastructure and application development;
  • Working as part of a collaborative, self-organising agile team;
  • Experience of working in a fast-paced Technology environment;
  • Production of technical procedures and process documentation.


  • Working with People;
  • Delivering Results and Meeting Customer Expectation;
  • Applying Expertise and Technology;
  • Adapting and Responding to Change;
  • Creating and Innovating;
  • Entrepreneurial and Commercial Thinking.
Higher Education:
  • Bachelor's Degree.


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